Now more than ever, people want to do business with companies that have a history of excellent customer service in a world that has become increasingly automated and where corporations don’t seem to care that much about the customer experience. We’ve all dealt with the cashier who doesn’t make eye contact or say a word to you as you are checking out at the grocery store, or cable companies who promise their technician will be at your house within a certain time frame only to arrive two hours later than promised.
Call up any personal injury firm in the country, and you are bound to get someone answering the phone with the only greeting being “Law offices, please hold.” Moreover, it’s easy for a personal injury law firm to advertise “We are aggressive” or “We have 137 years of combined experience”. Those phrases are meaningless. It’s much more difficult to develop, provide, and maintain excellent customer service.
Some companies, the smart ones, are refocusing on customer service because they see the value in it.
At Carpey Law, we’ve always known the value of courtesy and professionalism. We think it’s important, from the initial phone call to the conclusion of the case, to treat our clients (and in fact anyone who contacts our office) with respect. It’s the right thing to do, and it’s good business.
Sometimes injured folks call us because there’s been a complete breakdown of communication between the client and the law firm that they hired. First, we tell the injured accident victim to try and work things out with their lawyer, if they can, and to tell the lawyer how the communication broke down. Was it because information about their case wasn’t provided in a timely manner, or because their phone calls have not been returned? The worst thing a personal injury lawyer can do is to leave their client confused about the legal process and about the process of the personal injury case in general.
At Carpey Law, we make customer service our priority number one, and it is part of what sets us apart from the “other” law firms. Some folks think that by hiring the big firm whose name they see on TV, billboards, or advertising on the side of a bus means that somehow they will get a better result in their case. Typically, the opposite is true.
We know and respect our clients. We know their cases. We treat our clients like family. Because we know that if you take good care of your customers, they will come back and they will send their friends.
If you or a loved one has been seriously injured in an accident, we can help.
Wish I had found Mr. Carpey 5 years ago!
Posted by Alisha on AVVO – Click the link to see the actual review!
“I spoke with Mr. Carpey regarding my case which was ongoing, yet a few years old. My previous attorney withdrew his appearance and I found myself no longer represented. After a lengthy discussion, it was determined that my case was not a fit for this firm. That being said, Mr. Carpey was instrumental in assisting me with finding new counsel. He made referrals, emailed and called me to follow up. He was always available to take my calls, answer my questions and point me in the right direction. Mr. Carpey gave my situation attention, consideration and support. He reminded me that “there are good attorneys out there, Alisha” which restored my faith in the system. I feel very fortunate and incredibly grateful for his help. I would not hesitate to recommend Mr. Carpey to anyone. If ever I need a personal injury attorney again, Mr. Carpey will be my first call.”